Effective date: January 15, 2026
Last updated: June 23, 2026
This Privacy Policy ("Policy") explains how InkIQ LLC, a Delaware limited liability company ("InkIQ," "we," "us," or "our"), collects, uses, discloses, and protects personal information in connection with the InkIQ platform, the website at inkiq.io (the "Site"), and related services (collectively, the "Services").
InkIQ provides an AI-assisted operating system for apparel decorators — screen printers, embroiderers, and promotional-product businesses — in the United States and Canada. The Services are intended solely for business use by customers in the United States and Canada, and are not directed to consumers or to individuals under the age of majority in their jurisdiction.
In this Policy, "you" means the person reading it: a visitor to the Site, a representative of a Customer, or a User authorized under a Customer account.
This Policy is one of the "Additional Terms" under, and is incorporated by reference into, the InkIQ Terms of Service ("Terms"). Capitalized terms not defined here have the meanings given in the Terms. Where a Customer's use of the Services involves InkIQ processing personal information on the Customer's behalf, that processing is also governed by any applicable Data Processing Addendum ("DPA"). In the event of a conflict between this Policy and a signed DPA as to InkIQ's processing of personal information on a Customer's behalf, the DPA controls.
Your rights depend on whose data is at issue and on InkIQ's role with respect to it.
InkIQ as controller. For information we collect about our own Customers and Users — account registration details, billing information, communications with us, and usage of the Services — InkIQ determines the purposes and means of processing and acts as a controller (a "business" under U.S. state privacy law).
InkIQ as processor. When a Customer uses the Services to run its business, the Customer submits or generates Customer Data and Customer Content, which may include personal information about the Customer's Users and its Buyers. For Customer Content and other Customer Data, the Customer is the controller (the "business"), and InkIQ acts as a processor (a "service provider") that processes that data only on the Customer's documented instructions, under the Terms and any applicable DPA. Under the Terms, the Customer is responsible for providing all notices to, and obtaining all consents and authorizations from, its Users, Buyers, and other individuals as required by applicable law.
If you are an individual whose data was entered into the Services by a Customer (for example, you placed an order with a print shop that uses InkIQ), InkIQ does not control that data. Direct privacy requests to the business you dealt with; we will assist that business in responding.
Customer Data, including Customer Content (such as artwork, designs, order data, customer and contact records, pricing, and AI Inputs), is submitted or generated by Customers and their Users in the course of running their business and may contain personal information about Users and Buyers. InkIQ processes Customer Content and other Customer Data only as a processor on the Customer's behalf, as set out in the Terms and any DPA.
Inputs submitted to the AI Features, and the AI Output generated from them. Under the Terms, Inputs and AI Output are Customer Content; depending on the feature, they may contain personal information that InkIQ processes as a processor. Section 4 describes how AI processing works. Under the Terms, Customers must not submit as Inputs any sensitive or specially regulated data (including government identifiers, payment-card or financial-account data, health, or biometric data) except where a specific AI Feature is documented to support it.
When a Customer connects a Third-Party Service (for example, apparel and promotional-product suppliers via PromoStandards-based integrations), we process the data necessary to operate the integration — product, inventory, pricing, and order data exchanged between the Services and the connected system — and the credentials or tokens used to authenticate. Use of any Third-Party Service is governed by that third party's terms, as described in the Terms.
We do not intentionally collect sensitive personal information about our own Customers or Users, and the Terms prohibit Customers from using the Services to process sensitive categories of Customer Content except as expressly supported.
As controller, we use information to:
As processor, we process Customer Content and other Customer Data only to provide, secure, support, and maintain the Services for the Customer, on the Customer's instructions, under the Terms and any DPA, or as required by law. Consistent with the Terms, we may use Customer Data to operate, secure, troubleshoot, and improve the Services for the Customer, including to measure usage and performance.
De-identified and aggregated data. As permitted by the Terms, we may create Aggregated Data — data relating to the provision and use of the Services that has been aggregated and de-identified so that it does not identify any Customer, User, or individual. As between InkIQ and the Customer, InkIQ owns Aggregated Data and may use it for any lawful business purpose, including operating, improving, and marketing the Services, during and after the term. We do not attempt to re-identify Aggregated Data.
The AI Features generate AI Output probabilistically and may be powered, in whole or in part, by models or services of third-party providers.
We disclose information in the following circumstances:
We do not sell personal information, and we do not "share" personal information for cross-context behavioral advertising as those terms are defined under applicable U.S. state privacy laws.
InkIQ operates in the United States and Canada, and our subprocessors (including AI, hosting, and payment providers) may process data in the United States. Because InkIQ has an establishment in Quebec, transfers of personal information outside Quebec are subject to applicable Quebec law, including assessment requirements under Law 25. If you are located outside the United States and Canada, your information will be transferred to and processed in those countries, whose data protection laws may differ from your own; where required, we implement appropriate safeguards.
We retain personal information for as long as needed to provide the Services and for legitimate business and legal purposes, including to comply with legal obligations, resolve disputes, and enforce agreements. Customer Content and other Customer Data are retained according to the Terms and any DPA, are exported by the Customer before termination, and are deleted by InkIQ after a reasonable period following termination, as set out in the Terms.
We use cookies and similar technologies to operate the Services, keep you signed in, remember preferences, and understand usage. These fall into the following categories:
You can control cookies through your browser settings; disabling some may affect functionality. Where applicable law requires it, we honor recognized opt-out preference signals, such as the Global Privacy Control (GPC).
Depending on where you live and which law applies, you may have rights to access, obtain a copy of, correct, or delete your personal information; to opt out of the sale or sharing of personal information or of targeted advertising; to opt out of certain automated decision-making, where applicable; and not to be discriminated against for exercising these rights.
Customers and Users can review and update much of their account information directly within the Services.
Individuals whose data is Customer Content (including Buyers) must exercise their rights with the Customer that controls that data. We will assist that Customer in responding.
U.S. state residents (including California). California residents have rights under the CCPA/CPRA, and residents of other states have rights under their respective laws. Contact us using Section 10. We will verify your identity before responding and will not discriminate against you for exercising your rights. You may use an authorized agent with written permission.
Canadian residents. Under PIPEDA and applicable provincial laws (including Quebec's Law 25), you may request access to and correction of the personal information we hold and ask how it is used and disclosed. Contact us using Section 10.
Marketing communications. You can opt out of non-essential product and marketing emails using the unsubscribe link or by contacting us. We may still send service and administrative messages.
Security. We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials and for notifying us of any unauthorized use, consistent with the Terms. Where required by law, we will notify affected parties of a breach.
Children. The Services are intended for businesses and their authorized representatives who are at least 18 years of age. We do not knowingly collect personal information from children. If you believe a child's information has been provided to us, contact us below.
Intellectual property complaints. Notices of alleged intellectual property infringement are handled under the Terms (DMCA notice-and-takedown in the United States; notice-and-notice in Canada) and may be sent to legal@inkiq.io.
Contact us.
InkIQ LLCIf you are not satisfied with our response, you may have a right to lodge a complaint with your local supervisory authority or regulator, including the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec.
Changes. We may update this Policy. When changes are material, we will update the "Last updated" date and, where appropriate, provide additional notice. Changes to the Terms are governed by the Terms.
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