Industries — Programmes 05
Every new hire needs a kit. Every location orders differently. Every invoice has to split by department. The hard part was never the printing — it's the programme around it, and it runs forever.
Where the hours go
Two polos for a new starter in Cleveland takes the same paperwork as a thousand-piece run, and there are forty of them a week.
One store per customer, with rules about who can order what.
02 / The programmeA permanent trickle of ones and twos, forever.
03 / ProductionEvery garment slightly different from the one beside it.
04 / MoneyOne customer, nine sites, nine ways of being invoiced.
05 / FulfilmentHolding goods for a customer without losing track of them.
06 / Every dayThe agent you talk to — about your data, or a job you need done.
01 — The company store
Someone at the customer collects sizes on a form, emails it over, and your team retypes it. Then a starter joins in week three and the whole loop runs again for two garments. The programme has no front door, so every order goes through a person on both sides.
The store is the product. Once it exists, most of the programme stops touching your inbox.
02 — New hires & reorders
Programme work isn't big runs, it's a permanent drip. A starter here, a replacement jacket there, someone who changed size. Each one is a quote, an order, a production ticket and an invoice for eighteen dollars of product, and the admin costs more than the goods.
Fifty-seven of sixty-one never reached a person.
03 — Names & departments
Uniform work is personalised by default. A name on the chest, a department under it, a different logo for the service arm, a spelling somebody typed wrong on a form three weeks ago. The run is only as good as the list, and the list arrives as a spreadsheet.
A misspelled name is a remake, and remakes on personalised goods can't be resold to anyone.
04 — Locations & billing
Head office wants a single monthly statement. The franchise sites pay their own way. One region insists on a PO number per order or accounts payable rejects it. Somebody in your office holds all of that in their head, and takes it with them when they leave.
The slow payer is a location, not the account. Now you can see that.
05 — Stock & replenishment
To ship a new starter in two days you have to hold decorated stock, which means capital sitting on a shelf. Nobody knows exactly what's there until somebody counts it, and the sizes that run out are always the ones you didn't watch.
Triggered on burn rate, not on someone noticing an empty shelf.
06 — Ask it anything
The other agents work the store and the queue. Reggie sits in a panel beside whatever you're doing, knows how the software works and can query your live data — so the answer is about your programmes, not a help article. And it doesn't just answer: it does things.
It also writes the brief that lands in your inbox each morning — in plain English, in the format you asked for.
“Which uniform programmes lose money once setup and small orders are counted?”
“Draft a note proposing a minimum order for Vale.”
Every action it takes is written to the audit log.
Send us one real enquiry — the email, the purchase order, the artwork, the messy bits — and we'll run it through the agents in the first ten minutes of the call. That's a faster argument than anything we could write here.