Legal
How we collect, use, disclose and protect personal information across the InkIQ platform, this website and our related services.
This Privacy Policy explains how InkIQ LLC collects, uses, discloses, and protects personal information through the InkIQ platform, website (inkiq.io), and related services.
InkIQ provides an AI-assisted operating system for apparel decorators in the United States and Canada. Services are for business use only and not directed to consumers or minors.
This Policy is incorporated into the InkIQ Terms of Service. Where InkIQ processes personal information on a Customer's behalf, a Data Processing Addendum may also apply, and conflicts favour the DPA.
InkIQ as controller. For Customer and User account registration, billing information, communications, and service usage, InkIQ determines the purposes and means of processing as a data controller under U.S. state privacy law.
InkIQ as processor. When Customers submit or generate Customer Data containing personal information about Users and Buyers, the Customer acts as controller and InkIQ functions as a processor, handling data only per documented instructions and applicable agreements. Customers bear responsibility for providing required notices and obtaining consents.
Individuals whose data was entered by a Customer should direct privacy requests to that business; InkIQ will assist in responding.
Customer Data submitted or generated by Customers and Users during business operations — including artwork, designs, order data, customer records, pricing, and AI Inputs — may contain personal information. InkIQ processes Customer Content and other Customer Data only as a processor on the Customer's behalf.
Inputs submitted to AI Features and resulting AI Output, which constitute Customer Content under the Terms. Depending on the feature, these may contain personal information processed by InkIQ as a processor. Section 4 describes AI processing. Customers must not submit sensitive data (government identifiers, payment or financial information, health, or biometric data) except where specifically documented.
When Customers connect Third-Party Services (supplier integrations), InkIQ processes product, inventory, pricing, order data, and authentication credentials necessary for integration operation. Third-Party Service use follows that provider's terms.
InkIQ does not intentionally collect sensitive personal information about its own Customers or Users, and the Terms prohibit Customers from processing sensitive Customer Content except as expressly supported.
As controller, information is used to:
As processor, InkIQ processes Customer Content and other Customer Data only to provide, secure, support, and maintain the Services for the Customer, on the Customer's instructions under the Terms and applicable DPA, or as required by law. InkIQ may use Customer Data to operate, secure, troubleshoot, and improve the Services, including measuring usage and performance.
De-identified and aggregated data. InkIQ may create Aggregated Data — service-related information that has been aggregated and de-identified so it identifies no Customer, User, or individual. InkIQ owns Aggregated Data and may use it for any lawful business purpose, including operating, improving, and marketing the Services, during and after the term. InkIQ does not attempt to re-identify Aggregated Data.
AI Features generate AI Output probabilistically and may be powered by third-party models or services.
Subprocessors. AI Features are powered by Anthropic, PBC and OpenAI, L.L.C. Inputs and related Customer Content are transmitted to the applicable provider as authorised in the Terms.
Use of Customer Content for model training. Consistent with the Terms:
Provider retention. Third-party providers may retain Inputs and outputs for a limited period for abuse monitoring and security under their own terms.
Human review. InkIQ personnel and third-party providers may access AI Inputs and AI Output only for limited purposes such as debugging, support, and abuse or security investigation, subject to access controls and confidentiality obligations.
Accuracy and automated decisions. AI Output may be inaccurate, incomplete, or unsuitable for a purpose, and is provided for the Customer's review and verification as stated in the Terms. AI Features assist Users and do not make legally or similarly significant decisions about individuals without human involvement.
Information is disclosed in these circumstances:
We do not sell personal information, and we do not "share" personal information for cross-context behavioural advertising as defined under U.S. state privacy laws.
InkIQ operates in the United States and Canada, and subprocessors may process data in the United States. Because InkIQ has an establishment in Quebec, personal information transfers outside Quebec are subject to Quebec law, including Law 25 assessment requirements. If located outside the United States and Canada, information will be transferred to and processed in those countries, which may have different data protection laws; appropriate safeguards are implemented where required.
Personal information is retained as long as needed to provide the Services and for legitimate business and legal purposes, including complying with legal obligations, resolving disputes, and enforcing agreements. Customer Content and Customer Data are retained per the Terms and any DPA, exported by the Customer before termination, and deleted by InkIQ after a reasonable period following termination as specified in the Terms.
InkIQ uses cookies and similar technologies to operate the Services, maintain sign-in, remember preferences, and understand usage. Categories include:
Browser settings control cookies; disabling some may affect functionality. Where applicable law requires it, InkIQ honours recognised opt-out preference signals, such as Global Privacy Control (GPC).
Depending on location and applicable law, individuals may have rights to access, obtain copies of, correct, or delete personal information; opt out of sale or sharing or targeted advertising; opt out of certain automated decision-making; and not face discrimination for exercising these rights.
Customers and Users can review and update much account information directly within the Services.
Individuals whose data is Customer Content (including Buyers) must exercise rights with the controlling Customer. InkIQ will assist that Customer in responding.
U.S. state residents (including California). California residents have CCPA/CPRA rights; other state residents have rights under their respective laws. Contact InkIQ using Section 10. InkIQ will verify identity before responding and will not discriminate for exercising rights. Authorised agents may act with written permission.
Canadian residents. Under PIPEDA and applicable provincial laws (including Quebec's Law 25), individuals may request access to and correction of the personal information we hold and ask how it is used and disclosed. Contact us using Section 10.
Marketing communications. You can opt out of non-essential product and marketing emails using the unsubscribe link or by contacting us. Service and administrative messages may still be sent.
Security. We use administrative, technical, and physical safeguards designed to protect personal information. No transmission or storage method is fully secure, and absolute security cannot be guaranteed. Users must safeguard account credentials and notify InkIQ of unauthorised use per the Terms. Where required by law, affected parties will be notified of breaches.
Children. The Services are intended for businesses and authorised representatives aged 18 or older. InkIQ does not knowingly collect children's personal information. If you believe a child's information was provided, contact us below.
Intellectual property complaints. Intellectual property infringement notices follow the Terms (DMCA notice-and-takedown in the United States; notice-and-notice in Canada) and may be sent to legal@inkiq.io.
Contact us.
InkIQ LLCIf dissatisfied with InkIQ's response, individuals may have a right to lodge complaints with local supervisory authorities or regulators, including the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec.
Changes. InkIQ may update this Policy. When changes are material, the "Last updated" date will be updated and additional notice provided where appropriate. Terms changes are governed by the Terms.
Send us one real enquiry — the email, the purchase order, the artwork, the messy bits — and we'll run it through the agents in the first ten minutes of the call. That's a faster argument than anything we could write here.